Questions, access issues, and product behavior
Use the customer support channel for help using Mohan Financial App or reporting a service issue.
Customer support
Help starts with one clear channel.
Customer support for Mohan Financial App is available by email. Send us the issue and its impact, and we will acknowledge, triage, and route the request to the right owner.
Reach our support team
Email customer support
contact@mohantechnology.com Start a support emailPlease do not email passwords, MFA codes, API keys, or unredacted client financial information.
What to expect
A visible path from request to outcome.
- Send the request.Include your organization, a concise issue summary, when it began, the business impact, and a request ID if one is visible.
- We acknowledge and triage.We confirm receipt, assess priority, and route the request to the appropriate technical or operational owner.
- We communicate the outcome.We provide relevant updates and confirm the resolution or agreed next steps by email.
Choose the right channel
Support, privacy, and security stay distinct.
Using the right address helps us route sensitive or specialized requests without asking you to resend information.
contact@mohantechnology.com
Suspected vulnerabilities or security events
Do not include credentials, exploit details, or customer data in an unencrypted first message.
Privacy questions and individual-rights requests
If a financial-services firm supplied your information, contact that firm first so it can verify your identity and relationship.
Current availability
Check service status before you write.
Review current component status and active incident information, then contact support if you still need help.